Terms and Conditions

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Welcome to LOVGEM. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from LOVGEM Co LLC (“LOVGEM,” “we,” “us,” or “our”). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

Use of Our Website

You agree to use our website for lawful purposes only. You may not use our site in any way that violates applicable laws, infringes on intellectual property rights, or interferes with the operation of the website. We reserve the right to refuse service to anyone for any reason at any time.

Products & Availability

All products are subject to availability. We reserve the right to:

• Limit quantities
• Discontinue products
• Modify product descriptions or pricing at any time without notice

Because our products are handcrafted, slight variations in color, scent, or appearance may occur and are not considered defects.

Orders & Payments

By placing an order, you agree that:

• All information provided is accurate and complete
• You are authorized to use the payment method submitted

Payments are processed securely through third-party payment providers. LOVGEM does not store or have access to full payment details. We reserve the right to cancel or refuse any order if fraud, unauthorized activity, or misuse is suspected.

Shipping & Delivery

Shipping times are estimates and not guaranteed. LOVGEM is not responsible for delays caused by shipping carriers, weather, or events outside our control. Risk of loss passes to the customer once the order is transferred to the carrier.

Returns & Exchanges

Due to the nature of our products, all sales are final unless otherwise stated. If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can review and assist. Refunds or replacements, if approved, are issued at our discretion.

Candle Safety Disclaimer

Candles are inherently flammable. By purchasing from LOVGEM, you acknowledge and agree to follow all safety instructions provided with your purchase. LOVGEM is not responsible for damage, injury, or loss resulting from improper use, failure to follow instructions, or unattended burning. Always burn candles within sight, away from children, pets, drafts, and flammable materials.

Intellectual Property

All content on this website - including but not limited to text, images, logos, product names, and designs - is the property of LOVGEM Co LLC and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, LOVGEM shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless LOVGEM Co LLC from any claims, damages, losses, or expenses arising from your misuse of our products, violation of these Terms, or infringement of any rights of a third party.

Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of any changes.

Contact Us

If you have questions regarding these Terms, please contact us at:

LOVGEM Co LLC
info@lovgemco.com
Rockwall, Texas, United States